JOB OFFERS

Join Our Team!  If you are ready to join a team where you can truly make a difference in the lives of your patients, where you will be valued and cared for, and where your voice will be heard and respected as a member of our collaborating team, Mountcastle Medical & Med Spa may be the perfect fit.  In fact, one of our mission statements is treating all employees and patients just like family!   Additionally, Mountcastle Medical & Med Spa was voted in 2022 as one of the best places to work in Harnett County.

MEDICAL ASSISTANT OR NURSING ASSISTANT

Full-Time

The Medical Assistant or Nursing Assistant will be responsible for assisting with administrative front desk and clinical nursing tasks.

Clinical Duties:

Escorts patients to exam rooms, interviews patients, measures vital signs, and documents all information in patient’s chart. Ensures all related reports, labs and information is filled out and available in patients’ medical records prior to their appointment. Secures patient information and maintains patient confidence by completing and safeguarding medical records; keeps patient information confidential. Prepares treatment rooms for patient examinations; Assists provider in exam rooms. Disinfects, cleans treatment rooms following patient examinations; Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations.  Keeps exam rooms stocked with adequate medical supplies, maintains instruments, prepares sterilization as required; Properly disposes of contaminated supplies. Keeps supplies ready by inventorying stock; placing orders; verifying receipt.  Maintains all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc). Takes telephone messages, provides feedback, and answers to patient/physician/pharmacy calls. Draws blood, starts IVs, removes sutures, changes dressings. Prepares treatment rooms for patient examinations. Interviews patients to obtain their medical histories. Records patient medical history, vital statistics, and test results in patient medical files.  Instructs patients about medications and special diets. Transmits prescription refills as directed. Performs prior authorizations for medications.

Administrative Duties:  

Receives and directs phone calls, schedules appointments, checks-in patients, obtains necessary patient information to file and updates patient records, and ensures all forms and consents are completed by patients. Checks-out patients, assists with referral processing, and arranges laboratory/imaging services. Codes and fills out insurance forms. Handles correspondence, billing, and bookkeeping. Verifies health insurance benefits, deductibles, and copays. Accurately collects copays/balances and responsibly manages cash drawer.

Qualifications/Skills:  

Must be a team player possessing integrity, superb work ethic, compassion for patients and coworkers, and strive for excellence. Excellent interpersonal skills. Must be able to maintain confidentiality at all times. Demonstrates compassion and caring in dealing with patients and staff. Tactfulness/soft spoken.  Demonstrates willing to adapt to change.  Contributes and accepts feedback in a positive manner.  Prioritizes workload while remaining flexible. Confident positive manner and appearance.  Understands the implications of new information for both current and future problem-solving and decision-making. 

Problem Solving - Identifies and resolves problems efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.

Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.

Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.